TRACK SUPPORT
Your garage backup. Real-time shipping, missing parts replacement, and technical FAQ.
SHIPPING & DELIVERY
Every machine dispatched from our garage comes with 100% real-time tracking. We partner with reliable global couriers to ensure your legends arrive safely and on time.
MISSING PARTS GUARANTEE
Built to perfection, but human errors happen. If your kit arrives missing any parts, don’t stress. We will dispatch the replacement bricks immediately — 100% Free of Charge.
RETURNS & REFUNDS
Not satisfied with the challenge? We offer a hassle-free 30-day return policy for unopened and unassembled kits. Your satisfaction is our absolute finish line.
TECHNICAL FAQ
What materials are Toysneo blocks made from?
All our kits are engineered from premium, non-toxic, high-grade ABS plastic. The molds are high-precision calibrated, offering a tight, satisfying snap-fit comparable to the industry’s highest standard.
Can static models be upgraded to RC?
Yes. Our 1:8 and 1:10 series are designed with dynamic modular chassis. You can purchase our POWER MODULES separately at any time to fully motorize your machine.
How long until I receive my order?
Order processing takes 1-3 business days. Delivery typically takes 7-14 business days depending on your destination country. A tracking number will be emailed to you immediately upon dispatch.
I'm stuck on a building step. What should I do?
If you encounter any difficulties during the build, simply email a photo of the step you are on to [email protected]. Our engineering support team will assist you within 24 hours to ensure a perfect finish.